New arrivals
Made with care and unconditionally loved by our customers.
We make things that work better and last longer.
24H Customer service
DM us on TikTok or send an email to Service@firmox.com
In order to increase the efficiency of response, after-sales issues are handled by e-mail only
Free shipping
Order over $29 free worldwide shipping customs and duties taxes included
We maximize the use of environmentally friendly materials for packaging
Secure Payment
Your payment information is processed securely
Frequently asked questions
What is the return policy?
We support returns within 5 days of receipt, however, returns are subject to your own shipping costs
Are any purchases final sale?
All items in our store are in stock. For pre-order items, we clearly indicate it on the product images. Please note that the 'order processing time' refers to the time needed to queue and prepare your package for shipment, and does not imply pre-order status. The processing time, which ranges from 24 hours to a maximum of 7 days (typically within 72 hours), is subject to real-time updates based on our store's order volume.
Is your store pre-sold or in stock?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if there is an exception to my delivery?
If any issues arise with your delivery, there's no need to worry. Simply contact us via email and tell us the details, and we will reach out to our partnered courier. Rest assured, we will assisting you wholeheartedly in resolving any delivery anomalies.
How long does it take from the time I place an order to delivery and shipping respectively?
After placing your order, it will be promptly submitted to our store. We will process your order within 10 minutes and ship it out within 1-3 days (typically 3 days). Your order will then be delivered to your doorstep in approximately one week. Once your order is shipped, you will receive an email from us containing the tracking information. With this email and the provided tracking number, you can easily track your package's journey in real-time.
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
